GDPR Compliance Statement

Our Commitment to Data Protection

earthglow-talon is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

earthglow-talon acts as the data controller for personal information collected through our website and services.

Contact: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations when you book our services
• Legitimate Interests: To operate and improve our business, provided your interests do not override ours
• Legal Obligation: When required to comply with legal requirements

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purposes it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with:

• Your full name
• The right you wish to exercise
• Any relevant details about your request

We will respond to your request within one month. In complex cases, this may be extended by two additional months, and we will inform you of any extension.

Data We Collect

Personal Data

• Names
• Email addresses
• Child's age (for programme matching)
• Information provided in enquiry forms

Technical Data

• IP addresses
• Browser type and version
• Device information
• Usage data (pages visited, time spent)

Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: Up to 2 years if no service is booked
• Client data: Duration of service plus 6 years for legal compliance
• Marketing consent: Until consent is withdrawn
• Website analytics: Up to 26 months

Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure backup procedures

Data Sharing

We do not sell or rent personal data. We may share data with:

• Service providers: Who process data on our behalf under strict contractual terms
• Legal authorities: When required by law or to protect legal rights

All third-party processors are required to implement appropriate safeguards and comply with GDPR.

International Data Transfers

We primarily process data within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules

Children's Data

As we provide educational services to children, we take extra precautions:

• We obtain parental consent before collecting data about children
• We limit data collection to what's necessary for service delivery
• We apply enhanced security measures
• We do not use children's data for marketing without explicit parental consent

Data Breach Notification

In the event of a data breach likely to result in risk to your rights and freedoms, we will notify you and the ICO within 72 hours of becoming aware of the breach.

Changes to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

Contact and Complaints

Data Controller Contact:
Email: [email protected]
Address: Liverpool, United Kingdom

Supervisory Authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113